Troubleshooting

Your Hable One is responsive, just not in the way you expected. Now what? Here’s a few things to check: Correct operating system, iOS: Make sure your Hable One is set to the correct operating system. If you are connected to an iPhone or iPad, set the Hable One to iOS mode. You can do this by going to the Hable Menu. Access the Hable Menu by holding button 1 to 6 till you feel a vibration. Next hold button 2, you will feel 2 vibrations. Android: If you are connected to an Android phone or tablet, put the Hable One to Android mode. First access the Hable Menu again. Next hold button 1, you will feel 3 vibrations. Modifier keys In rare cases, there is a possibility that your Hable One will not respond to the function keys 7 and 8, but does respond to typing. If this is the case, it could be that your external keyboard settings are wrong. For iOS: To make sure these settings are right, go to settings → accessibility → VoiceOver → typing → modifier keys, and check both the Caps Lock and Control + Option are checked. If not, checking them could fix the problem For Android: To make sure these settings are right, go to settings → TalkBack → settings → Advanced settings → keyboard shortcuts. Here, under keymap - choose the default keymap. After this, check that your modifier key is set to “alt”. Something to keep in mind is that the above mentioned route is the most common one across all Android phones. But sometimes, based on the phone brand and version of Android, this can look different. Android Specific Like mentioned above, the way the Hable One works with the phone is dependent on its model and the version of Android it is running. If you have exhausted all the above possibilities and you are still facing issues, please contact support@iamhable.com giving us your phone details and Android version number.

Sometimes pressing any buttons on your Hable One, especially when you first receive it, does not perform any functions. The Hable One has been designed such that it works when the phone is in default factory settings to make sure most people can use the Hable right out of the box. Sometimes, depending on the country you live in, these settings could have different defaults, or you might have made some changes yourself. For this reason, we have listed some common settings to check to make sure your Hable functions as intended. Bluetooth Settings: Just because your bluetooth settings claims to have the Hable One connected, doesn’t mean that it actually is. If your Hable is not working as intended, this would be the first setting to check. Make sure that when you first try to connect the hable, you receive a pop up that confirms your choice to “pair” with the Hable One. If this does not happen, you will have to forget the device first and then attempt to connect again. Modifier keys : In rare cases, there is a possibility that your Hable One will not respond to the function keys 7 and 8, but does respond to typing. If this is the case, it could be that your external keyboard settings are wrong. For iOS: To make sure these settings are right, go to settings → accessibility → VoiceOver → typing → modifier keys, and check both the Caps Lock and Control + Option are checked. If not, checking them could fix the problem For Android: To make sure these settings are right, go to settings → TalkBack → settings → Advanced settings → keyboard shortcuts. Here, under keymap - choose the default keymap. After this, check that your modifier key is set to “alt”. Something to keep in mind is that the above mentioned route is the most common one across all Android phones. But sometimes, based on the phone brand and version of Android, this can look different.

The Hable One braille keyboard continues to evolve and improve, thanks to regular software updates that enhance its functionality and performance. If you are an iOS user who has the Hable app downloaded, you may have noticed additional updates listed under the "more updates" section. This article aims to clarify that these updates are specifically for beta testing purposes and are not fully developed versions. In this blog post, we will explain the purpose of these beta updates and invite interested users to become beta testers for the Hable One. When using the Hable app on your iOS device, you may occasionally encounter updates listed in the "more updates" section that are separate from the January update. It's important to note that these updates are meant exclusively for beta testing. They have not undergone full development and may result in your Hable One behaving differently than you are accustomed to. Beta testing is a crucial phase in the software development process. It allows developers to gather valuable feedback from users who volunteer to test pre-release versions of the software. By participating in beta testing, you have an opportunity to influence the final product and contribute to its refinement. If you are interested in actively shaping the future of the Hable One and contributing to its ongoing development, you can become a beta tester. As a beta tester, you will receive specific instructions on how to download the beta version of the software and which tests to run. This collaboration enables the Hable team to gather valuable insights, identify potential issues, and make necessary improvements before the official release. To express your interest in becoming a beta tester, reach out to us at support@iamhable.com. We will provide you with further instructions on how to join the beta testing program and guide you through the process. Remember, beta testing is entirely optional, and if you prefer to wait for the official releases, you can continue using the January update and await the next software update announcement.

After updating your Hable One to the January version, you may come across the following errors: 1. Language Errors: Some users have reported issues with punctuation and certain special characters. To mitigate these errors, ensure that you have the correct language settings configured on both your Hable One and your phone. Make sure the language settings are aligned to avoid any inconsistencies that may lead to errors. It might be that you face errors even after this. 2. Navigation Errors: It has been observed that certain functions that worked flawlessly before the update may suddenly cease to function properly. If you experience any navigation errors, such as unexpected behaviour or unresponsiveness in specific functions, it could be a result of the January update. These issues have been reported by some users and are being addressed by the Hable development team. 3. Specific to iOS Users: For iOS users, the new function of quickly turning VoiceOver on and off may only work if full keyboard access has been enabled in the accessibility settings of your device. Ensure that you have enabled full keyboard access for optimal performance of this feature. If you encounter any of the aforementioned errors or any other issues after the January update, it is important to report them to us. Reach out to us at support@iamhable.com, providing a detailed account of your experience and the specific problems you are facing. By sharing your feedback, you contribute to the ongoing improvement of the Hable One and assist in identifying and resolving any bugs that may have emerged with the January update. We are actively working to address the reported bugs and aim to release a future update that resolves these issues. Your feedback plays a vital role in this process, as it helps prioritise bug fixes and ensures that the Hable One continues to operate smoothly and reliably for all users.

Regular software updates are crucial to ensure optimal performance and compatibility. However, some users have encountered errors while attempting to update their Hable One devices to the January version. In this blog post, we will guide you through the steps to update your Hable One to the January software version and address common issues that may arise during the process. To update your Hable One braille keyboard to the January software version, follow these steps: 1. Access the Support Page: Visit the Hable website's support page at https://www.iamhable.com/support/software-updates. 2. Follow the Instructions: On the support page, you will find detailed instructions on how to update your Hable One to the latest software version. Take the time to read through the steps carefully and ensure you understand them before proceeding. If you encounter an error while attempting to update your Hable One to the January version, consider the following potential causes and solutions: 1. Improper Installation of December Update: Ensure that the December update was installed correctly on your Hable One. If there were any issues during the December update installation, it could impact the January update process. Confirm your current software version by checking the device settings or contacting customer support. 2. Deleting Older Toolbox Versions: Before downloading the December toolbox, make sure you have deleted any previous versions of the toolbox. Sometimes, even if you open the most recently downloaded toolbox, the older version might still appear. To resolve this, delete all outdated updating toolboxes and re-download the latest one from this link: https://update.iamhable.com/windows/beta/. Then, proceed to install the December update on your Hable One again. 3. Ensure Active Internet Connection: Verify that your phone has a stable and active internet connection. If the app displays an error message during the update process, it may indicate that your phone is not connected to the internet. Check your phone's connectivity settings and establish a reliable connection before proceeding with the update. 4. Verify Bluetooth Connection: Sometimes, even if your Bluetooth settings indicate that the Hable One is connected, the app may still encounter issues. If you have ruled out the above potential causes, disconnect and forget the Hable One from your Bluetooth device list. Then, repair the Hable One and attempt the update process again. If the troubleshooting steps mentioned above do not resolve the error you encountered during the update, do not hesitate to contact the Hable support team. Reach out to them at support@iamhable.com, and they will guide you through the update process, providing step-by-step assistance and addressing any concerns you may have. What is the importance of Updating? Updating your Hable One braille keyboard to the January software version is vital to ensure compatibility with future app updates. These updates often introduce new features, enhance performance, and address any known bugs or issues. By staying up to date, you can continue to leverage the full potential of your Hable One braille keyboard.

Designed to provide a seamless braille typing experience, the Hable One requires periodic software updates to enhance its functionality and compatibility. However, some users have encountered errors while attempting to update their devices to the December version. In this article, we will explore the steps to update the Hable One and address common issues that may arise during the process. To update your Hable One braille keyboard to the December software version, follow these simple steps: Visit the Support Page - Start by navigating to the Hable website's support page at https://www.iamhable.com/support/software-updates. Follow the Instructions - On the support page, you will find detailed instructions on how to update your Hable One to the latest software version. Carefully read through the steps provided and ensure you understand them before proceeding. Troubleshooting the December Update Error: If you encounter an error while attempting to update your Hable One to the December version, don't worry. Here are some possible reasons for the issue and steps to resolve them. Hable Not Turned On or Not Charged - Ensure that your Hable One braille keyboard is powered on and has sufficient charge. Connect it to a power source or charge it using the included cable before attempting the update. December Update Already Installed - If you have previously updated your Hable One to the December version, attempting to install it again may result in an error. Verify this by contacting customer support. Faulty USB-C Cable - The USB-C cable used to connect your Hable One to your computer may be faulty. Try using a different cable to rule out any issues with the connection. Non-Functional USB Port - In rare cases, the USB port on your computer may not be functioning correctly. Test the USB port with other devices to ensure it is working correctly, or try using a different USB port. Seeking Assistance: If you have gone through the troubleshooting steps mentioned above and are still experiencing difficulties updating your Hable One, don't hesitate to contact the Hable support team. Reach out to them at support@iamhable.com, and they will guide you through the update process, addressing any concerns or issues you may have. Importance of Updating: It is crucial to keep your Hable One braille keyboard up to date to ensure compatibility with future app updates. These updates often introduce new features, enhance performance, and address any known bugs or issues. By installing the December update, you can stay ahead and make the most of your Hable One's capabilities. Conclusion: Updating your Hable One braille keyboard to the December software version allows you to take advantage of the latest improvements and ensure compatibility with future app updates. Although encountering errors during the update process can be frustrating, following the troubleshooting steps mentioned above or reaching out to us at Hable support will help you overcome any challenges you may face.

You can reach the Hable team on support@iamhable.com with your questions