Hable Privacy Policy

Last Updated: 02 October 2020            

 

As part of the Hable community, you and your privacy are of high importance to us. Making the smartphones accessible for blind and visually impaired people is crucial, but not always easy. To achieve our vision of making blind and visually impaired people more independent through technology, Hable products collect and analyse your smartphone usage.

We also know that an amazing experience isn’t just about having a revolutionary product - it’s also about getting help when you need and making sure the process of ordering, receiving and using your Hable One is as easy as possible.

We want to make sure that you always know what information we collect and how we collect, use and share it. We have created this Privacy Policy to be transparent about our information practices and to keep you informed.

This Privacy Policy explains how information about you is collected, used and disclosed by Hable One B.V. This Privacy Policy applies to information obtained from or in relation to Hable products (“Products”) and our websites (www.iamhable.com and sub-websites) (collectively, the “Sites”, and collectively the “Services”).

This Privacy Policy may change over time. If we make changes, we will notify you by revising the date at the top of the Privacy Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).  We encourage you to review the Privacy Policy whenever you access the Products or Services to stay informed about our information practices and the ways you can help protect your privacy.

Remember, we’re here to help! If you have any questions about this Privacy Policy, just reach out to contact@hable.info

1. What data does Hable collect?
1.1 When you buy a product

When you purchase a Product, we collect transaction information, such as information about the Products you purchase, shipping and delivery information and information related to returns, refunds and cancellations.

1.2 When you use our services

Whenever anyone visits the Hable Sites, we will collect standard log data, such as: the page that they were referred from, the actions they performed, their browser type, App version, their operating system and the pages viewed. We also collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information. 

1.3 When you interact with Hable and others in the Hable community

In your pursuit for an inclusive future, we encourage you to be active in the Hable community. When communicating with the Hable community in public areas or social media sites such as Facebook and Twitter, any information you provide may become public information. At times Hable will also collect and store this information to help improve your experience, learn more about your tastes as a Hable community member, and for marketing purposes.

We encourage you to take care when providing information in public forums, especially information that may pertain to your identity or health. Please also note that the content created by members of the Hable community may include the advice and opinions of the general public - as these are not posted by Hable, they do not represent the advice or opinions of Hable and Hable does not necessarily support or validate this content.

1.4 When you contact the Hable team

There’s nothing more annoying than having to repeat yourself, so when you contact us, we collect personal information such as your name, email address, and any other information you provide. We keep a record of this information, along with the nature of your requests over time. This helps us learn more about your experience using Hable Products, your preferences, and how we are best placed to help you. Storing and analysing this data, also helps us identify how to optimise and improve the Hable experience for everyone. We may also monitor, record and retain your communications with us for security, dispute resolution and training reasons.

1.5 When you assist in Hable's research

From time to time, the Hable team will reach out to you for your advice and opinions on our Products and Services, for Hable’s research purposes to improve our current Products and Services and develop new ones. Such surveys will only be sent by Hable and authorised research affiliates - they will be clearly marked as for use by Hable only, unless stated otherwise. Surveys may collect both anonymous and identifiable information. 

1.6 Hable uses cookies and other similar technologies

Cookies are small data files stored on your hard drive or in device memory that help us improve our Products and Services, improve your experience, see which areas and features of our Services are popular, and to count visits. We use this data to learn more about your experience using the Services, so that we can constantly improve your Hable experience. 

2. How does Hable use and disclose data?

We may use and disclose personal information for various purposes related to the running of the Hable business, including to:

  • Provide, maintain and improve our Products and Services;

  • Develop new Products and Services;

  • Personalize the Products and Services, such as by providing content or features likely to interest you;

  • Provide and deliver the Products and Services you request, by processing transactions and sending you related information, including confirmations and invoices;

  • Send you technical notices, updates, security alerts and support and administrative messages;

  • Respond to your comments, questions and requests and provide customer service;

  • Communicate with you on an ongoing basis about Products, Services, offers, promotions, rewards, and events offered by Hable and others, and provide news and information we think will be of interest to you;

  • Monitor and analyse trends, usage and activities in connection with our Products and Services;

  • Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Hable and others;

  • To serve you with advertisements we think are likely to interest you, off of our website

  • Facilitate contests, sweepstakes and promotions; and deliver entries and rewards;

  • Link or combine with information we get from others to help understand your interests; and

  • Carry out any other purpose described to you at the time the information was collected.

3. Special deals and promotions

With your consent, we’ll keep you in the loop about special Hable deals and promotions. These might include opportunities to refer a friend, access discounts, attend events and win prizes. To do this, we will need to use your information to contact you and offer you the most relevant promotions. We may also provide you with information we think may be of interest to you, including promotional messages.

If you no longer wish to receive promotional emails from Hable, please see "Your Choices" below.

4. When does Hable share collected information?

We may share information about you as follows or as otherwise described in this Privacy Policy:

  • With vendors, consultants, professional advisors and other service providers including IT providers, delivery companies, advertising and marketing organisations and others who need access to such information to carry out work on our behalf;

  • Payment system operators and financial institutions providing services to us;

  • In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;

  • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Hable or others;

  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;

  • Between and among Hable and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership; and

  • With your consent or at your direction.

5. Advertising and analytics services provided by others

We may allow others to provide analytics services and serve advertisements on our behalf across the Internet and in applications.  These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked and conversion information.  This information may be used by Hable and others to, among other things, analyse and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites and better understand your online activity. 

 

For more information about interest-based ads, or to opt out of having your web browsing information used for behavioural advertising purposes, please visit www.aboutads.info/choices.   Your device may also include a feature (“Limit Ad Tracking” on iOS or “Opt Out of Interest-Based Ads” on Android) that allows you to opt out of having certain information collected through apps used for behavioural advertising purposes.

6. Security

Hable takes reasonable measures designed to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

7. Data retention

We store the information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law.

8. Social sharing features

The Services may offer social sharing features and other integrated tools (such as the Facebook "Like" button), which let you share actions you take on our Services with other media platforms, and vice versa.  Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature.  For more information about the purpose and scope of data collection and processing in connection with social sharing features, please review your privacy settings and the privacy policies of the entities that provide these features.

9. Data transfer

We and our service providers may transfer your information to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction. We will take steps to ensure that your personal data receives an adequate level of protection in the jurisdictions in which we process it. We will request your consent to this transfer where required by law.

10. EEA residents

If you are a resident of the European Economic Area (“EEA”), you have certain rights and protections under the law regarding the processing of your personal data.

11. Legal basis for processing

If you are a resident of the EEA, when we process your personal data we will only do so in the following situations  :

  • We need to use your personal data to perform our responsibilities under our contract with you (e.g., processing payments for and providing the Product you have requested.)

  • We have a legitimate interest in processing your personal data. For example, we may process your personal data to send you marketing communications, to communicate with you about changes to our Products and Services, and to provide, secure, and improve our Products and Services.

  • When you consent.

  • When we are required by law.

12. Data subject requests

If you are a resident of the EEA, you have the right to access personal data we hold about you and to ask that your personal data be corrected, erased, or transferred.  You may also have the right to object to, or request that we restrict, certain processing.  If you would like to exercise any of these rights, please email us at contact@hable.info

13. Questions or complaints

If you are a resident of the EEA and have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the data privacy authority where you reside. For contact details of your local Data Protection Authority, please see: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm.

14. Other considerations

There are many facets to managing your privacy and maintaining data security. The following should be taken into consideration, when seeking to understand aspects of your privacy when using Hable Products and Services.

15. Your choices

You may update, correct or delete information about you at any time by sending an email request to contact@hable.info, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.  

16. Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

17. Promotional communications

You may opt out of receiving promotional emails from Hable by following the instructions in those emails or by contacting us at contact@hable.info. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

18. Third party websites

At times, the Hable website may contain links to third party websites. As these websites are not part of Hable Services, they are not governed by this Privacy Policy.

19. Contacting Hable

We want to help you stay informed about your privacy when you use Hable products and services. If you have any questions about this Privacy Policy, please contact us via contact@hable.info or write to us at:

Hable One B.V., Groene Loper 3, 5612AE Eindhoven, the Netherlands.

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