Hable's Android App Launch: Extending Support and Value for Visually Impaired Users

Since its inception, Hable has been at the forefront of creating simple and easy to use technology solutions. Today, we're thrilled to announce a significant milestone in our journey: the launch of the Hable Android app. This marks a new era of convenience for our users, extending the value we have continually strived to deliver.

The Journey to Android - Meeting User Demands

Following the success of our Hable One app for iPhone, we received overwhelming feedback from our community requesting an Android version. Your voices have been heard! The Android app is a testament to our commitment to listening and responding to our users' needs. By launching this app, we aim to make the Hable even more user-friendly.

Features and Updates of the Android App

The Android app is designed to allow users to update their Hable devices wirelessly, ensuring you always have access to the latest features and improvements. We plan to roll out 2-3 updates every year, each packed with new features and enhancements directly influenced by your feedback. This app isn't just a tool; it's a bridge connecting us to the awesome Hable community, enabling us to grow and evolve together.

How to Get the App and Additional Resources

The Hable Android app is now available on the Google Play Store. You can download it using this link: Hable Android App on Google Play. We understand that transitioning to a new app can come with questions. That's why our team is ready to provide support and answer any queries you may have.

Important Information for Existing Users

We have an important update for those who purchased Hable before June 2023. To use the new Android app, your device needs to be updated to the December 2022 firmware. This update can be done using a PC and the cable provided with your Hable. We've prepared comprehensive instructions to guide you through this process, ensuring a smooth transition. Please refer to the article about the Android app for full instructions.

Importance of Updating

Updating your Hable One braille keyboard is vital to ensure compatibility with future app updates. These updates often introduce new features, enhance performance, and address any known bugs or issues. By staying up to date, you can continue to leverage the full potential of your Hable One braille keyboard.

Feedback

At Hable, we're more than just a tech company; we're a community. Your feedback and experiences are the driving forces behind our continuous improvement. This Android app launch is not just an update; it's a reflection of our dedication to making technology accessible for everyone.

We're excited for you to experience the new Hable Android app and eagerly await your feedback. Your insights help us innovate and pave the way for future advancements. Together, let's continue to break barriers and build a more accessible world.

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Updating with Android app gives error

Regular software updates are crucial to ensure optimal performance and compatibility. However, some users have encountered errors while attempting to update their Hable One devices using Android app. In this blog post, we will guide you through the steps to update your Hable One to the Android version and address common issues that may arise during the process.

To update your Hable One keyboard to the July version using the Android app, follow these steps:

1. Ensure that you have secure internet connection.
2. Download the Android app on the play store: Visit Google Play Store  at https://play.google.com/store/apps/details?id=com.hable.hable_firmware_update&pcampaignid=web_share
3. Install the app and accept the permissions.
4. Click the July 2023 Option from the list.
5. The Hable vibrates indicating that the update has begun.

If you encounter an error while attempting to update your Hable One to the July version, consider the following potential causes and solutions:

1. Installation of December Update: Ensure that the December 2022 update was installed correctly on your Hable One. If there were any issues during the December update installation, it could impact the January update process.
2. Deleting Older Toolbox Versions: Before downloading the December toolbox, make sure you have deleted any previous versions of the toolbox. Sometimes, even if you open the most recently downloaded toolbox, the older version might still appear. To resolve this, delete all outdated updating toolboxes and re-download the latest one from this link: https://update.iamhable.com/windows/beta/. Then, proceed to install the December update on your Hable One again.
3. Ensure Active Internet Connection: Verify that your phone has a stable and active internet connection. If the app displays an error message during the update process, it may indicate that your phone is not connected to the internet. Check your phone's connectivity settings and establish a reliable connection before proceeding with the update.
4. Verify Bluetooth Connection: Sometimes, even if your Bluetooth settings indicate that the Hable One is connected, the app may still encounter issues. If you have ruled out the above potential causes, disconnect and forget the Hable One from your Bluetooth device list. Then, repair the Hable One and attempt the update process again.

If the troubleshooting steps mentioned above do not resolve the error you encountered during the update, do not hesitate to contact the Hable support team. Reach out to them at support@iamhable.com, and they will guide you through the update process, providing step-by-step assistance and addressing any concerns you may have.